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Privacy Policy

The information we store when you place a order

Decorelo ensures your details and privacy is 100% safe and undisclosed. Information we collect from ordering are your name, address, email address and telephone number to enable us to soley fulfill your order. We do not pass this information on to 3rd party’s they are just used to fulfill your order with delivery companies who will also not pass on these details.

 

The Info we do not collect or that is visible when you place your order

We do not store or collect your credit card information or bank details or any financial information on the site these are encrypted by our 1005 safe and secure checkout system and payment provider Shopify / stripe.  We also have a Versign SSL certificate and you will see the padlock in the address bar when you checkout to show the site is 100% safe.

Privacy Policy

The information we store when you place an order

Decorelo ensures your details and privacy is 100% safe and undisclosed. Information we collect from ordering is your name, address, email address and telephone number to enable us to solely fulfil your order. We do not pass this information on to 3rd party’s they are just used to fulfil your order with delivery companies who will also not pass on these details.

Privacy Notice

Want Gifts LTD trading as Decorelo gathers and processes your personal data in accordance with this privacy notice and in compliance with the relevant data protection regulation and law. This notice provides you with the necessary information regarding your rights and obligation and explains how, why and when we collect and process your personal data.

Who we are

Want Gifts LTD registered office is at 3 Beech Grove, Mirfield, West Yorkshire, WF14 8AR, United Kingdom. We are a company registered in England and Wales under company number 9250046

What information do we collect about you?

We process your personal data to meet our legal, statutory and contractual obligations and to provide you with our products and services.

The personal data we collect is as follows:

  • Your on-site browsing behaviour, including the pages you have viewed, IP address and browser details etc.
  • Your name, email, telephone and preferences.
  • Your organisation details, if provided.
  • Your addresses, payment details and any other data you provide as required for processing your orders and returns.
  • Communication between us, including emails, online chat messages and telephone calls.
  • Gift card details.
  • Blog comments.
  • Other data entered into our site for specific purposes, for example, the creation of wishlists.

Any other data collection is detailed at the point it is collected in a separate notice.

How do we collect information about you?

We collect data from you in the following ways:

  • The data you enter into online forms on our websites.
  • Your browsing behaviour on our websites.
  • When you contact us, for example over email, telephone or online chat.

How will we use the information about you?

Our processing activities are:

  • Tracking and analysing your browsing behaviour on our website for our own performance purposes.
  • Sharing your onsite behaviour with third parties for marketing purposes.
  • Fulfilling your orders, including placing them, taking payment, dispatching them and dealing with any returns.
  • Responding to customer services requests via chat, email, telephone etc.
  • Analysis of data for reporting, forecasting and site performance.
  • Analysis of data for marketing purposes, including profiling. This may involve combining your data with that from third parties, such as Mosaic profiling data.

Sharing and disclosing your personal data

We do not share or disclose any of your personal data to third parties without your consent, other than for the purposes specified in this notice or where there is a legal requirement.

Onsite browsing and marketing controllers

As is normal for the e-commerce industry, we share your browsing data with some third-party marketing organisations, primarily through Javascript tracking code. Those organisations become the controllers of that data, so if you opt-out of any further tracking on our site you would need to contact those organisations directly to exercise your other data rights. These data transfers are in Amara’s legitimate interest.

Shoelace

Shoelace power some of our display remarketing programmes. They track your browsing behaviour across multiple websites and build a profile of your interests. This allows Amara to show you relevant adverts on other websites. 

Facebook

We use Facebook to advertise to you on their platform.

Google Adwords

We run advertising campaigns via the Google platform.

Refersion & Clixgalore

Refersion & Clixgalore power many of our affiliate campaigns.

Pinterest

We advertise on Pinterest.

Sales Rocket

Shows what customers have recently purchased.

Privy - Exit Intent Pop Up

Bing Ads and Bing Shopping

We run advertising campaigns on the Bing search engine

 

Order fulfilment controllers

We share your personal data with some other organisations as part of the order fulfillment process. This data processing is part of your contract with us when you place an order.

These companies are joint controllers with Want Gifts of your customer data, so you will need to contact them directly to exercise your data rights. Our order fulfilment partners are:

  • Apple Pay provide us with payment processing and fraud analysis.
  • DHL provide us with courier services.
  • DPD provide us with courier services.
  • Parcelforce provide us with courier services
  • PayPal provide us with payment processing and fraud analysis.
  • No Fraud - Payment processing and Fraud analysis

Other controllers

Feefo

Feefo provides review and market research services. When placing an order, we may send your details to Feefo, who will then email you to request a review of our products. This transfer is done in Amara’s legitimate interest to perform market research about our products and services.

You will need to contact Feefo directly to exercise your data rights, as they are acting as a data controller and we do not control how they process your data.

Our data processors

We engage the following organisations which we use as processors of your data. All processors acting on our behalf only process your data in accordance with instructions from us and comply fully with this privacy notice, the data protection laws and any other appropriate confidentiality and security measures.

 

Brightpearl

MailChimp

Shopify

Stripe

 

 

We will only send you email marketing communications if you have opted in to receive them. You have the right to opt-out at any time, please see the footer of the emails for details.

You may opt out of other marketing communications via post, telephone or SMS, from the [My Account] area.

How long will we keep your data for?

The data you can manage from your my account area will be stored until you remove it, for example your wishlists and saved addresses.

Data about your orders and communications with us will be held indefinitely as we need a legal record of these.

Website behavioural data will be kept for up to 38 months, after which time we aim to store the only store aggregated, non-personal data.

You may also delete your account which removes most of the data we hold about you - see the “Right to erasure” section for more details.

Securing your data

We take your privacy and data security seriously and we take every reasonable measure and precaution to protect and secure your personal data. We work hard to protect your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place.

Your rights

You have many rights to the use of your personal data. We are implementing them in the following ways:

Right to be informed

Your right to be informed about how we use personal data is contained within this notice, including:

  • The purposes for which we process your data.
  • The categories of personal data we hold about you.
  • The recipients to whom your personal data has/will be disclosed.
  • How long we intend to store your personal data for.
  • If we did not collect the data directly from you, information about its source.

Right of access

You have the right to request the personal data which we hold about you. We have implemented a process within my account area which allows you to request access.

If you have placed orders as a guest only, you must create an account for us to be able to verify your identity before we can process your request.

Right to rectification

You are able to rectify most data from within your my contact area. If there is any other data which you want to be rectified, please contact customer services.

Right to erasure

You have the right to request that we delete the personal data we hold about you. We have implemented a process within my account area which allows you to delete your account and most of the associated data.

There is some data which we do not delete:

  • Your name and email, which we use to store the deletion request.
  • Your order data, which we require for reporting and tax purposes. However, we will stop using your personal data for marketing profiling.
  • Your communications with us.

If you have placed orders as a guest only, you must create an account for us to be able to verify your identity before we can process your request.

Right to restrict processing

You have the right to restrict our data processing, which you may do in two places:

  • My account, if you have an account.

If the processing is done by a different data controller, you will need to contact them directly.

Right to data portability

You may download the data we hold about you in my account area. We have not implemented any specific data portability initiatives, as we do not believe there are any standard approaches in the e-commerce sector. We will implement more data portability initiatives if this changes in the future.

Right to object

You have the right to object to our data processing, to do this, please contact customer services.

Translated privacy notices

The non-English translations of this notice are for convenience only, in the event of conflict or ambiguity the English version is authoritative.

Changes to our privacy notice

Any changes to this notice will be posted onto this page. If the changes are significant we may display a notice or seek your consent.

How to contact us or lodge a complaint

You may contact customer services to lodge a complaint.

The Info we do not collect or that is visible when you place your order

We do not store or collect your credit card information or bank details or any financial information on the site these are encrypted by our 1005 safe and secure checkout system and payment provider Shopify / Stripe.  We also have a Versign SSL certificate and you will see the padlock in the address bar when you checkout to show the site is 100% safe.

 

Signing Up to our Newsletter

If you signup to our newsletter Hollywood Mirrors will only contact you solely with the latest news, promotions and events, you can unsubscribe to this at any time. Your name and email address when signing up will not be passed to any 3rd party’s. The newsletter will give you deals on furniture.

Remarketing

We use Google AdWords Remarketing to advertise Hollywood Mirrors across the Internet, in particular on the Google Display Network.

AdWords remarketing will display ads to you based on what parts of the Hollywood Mirrors website you have viewed by placing a cookie on your web browser.

This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.”

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from Hollywood Mirrors you can opt out in several ways:
1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Borrow the policy above if you like (I cobbled it together from several sources) but be aware that there is no one-size-fits-all privacy policy. There are some good resources on the topic here, here and here.

Your Details are 100% safe

Hollywood Mirrors are fully compliant with the EU trading standards, PPI compliant and also the EU cookie law, when it comes to keeping customer details private and safe. 

 

 

    • Please enable cookies in your web browser to continue.

What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Internet Explorer 7.x

  1. Start Internet Explorer

  2. Under the Tools menu, click Internet Options

  3. Click the Privacy tab

  4. Click the Advanced button

  5. Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box

  6. Click OK

  7. Click OK

  8. Restart Internet Explore

Back to Top

Internet Explorer 6.x

  1. Select Internet Options from the Tools menu

  2. Click on the Privacy tab

  3. Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK

Back to Top

Mozilla/Firefox

  1. Click on the Tools-menu in Mozilla

  2. Click on the Options... item in the menu - a new window open

  3. Click on the Privacy selection in the left part of the window. (See image below)

  4. Expand the Cookies section

  5. Check the Enable cookies and Accept cookies normally checkboxes

  6. Save changes by clicking Ok.

Back to Top

Opera 7.x

  1. Click on the Tools menu in Opera

  2. Click on the Preferences... item in the menu - a new window open

  3. Click on the Privacy selection near the bottom left of the window. (See image below)

  4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down

  5. Save changes by clicking Ok

Signing Up to our Newsletter

If you signup to our newsletter Decorelo will only contact you soley with the latest news, promotions and events, you can unsubscribe to this at any time. Your name and email address when signing up will not be passed to any 3rd party’s.

 

We use Google AdWords Remarketing to advertise Decorelo across the Internet, in particular on the Google Display Network.

AdWords remarketing will display ads to you based on what parts of the Decorelo website you have viewed by placing a cookie on your web browser.

This cookie does not in any way identify you or give access to your computer or mobile device.

The cookie is used to indicate to other websites that “This person visited a particular page, so show them ads relating to that page.”

Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

If you do not wish to see ads from Decorelo you can opt out in several ways:
1. Opt out of Google’s use of cookies by visiting Google’s Ads Settings.
2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.

Borrow the policy above if you like (I cobbled it together from several sources) but be aware that there is no one-size-fits-all privacy policy. There are some good resources on the topic here, here and here.

Your Details are 100% safe

Dcorelo are fully compliant with the EU trading standards, PPI compliant and also the EU cookie law, when it comes to keeping customer details private and safe. 

 

 

    • Please enable cookies in your web browser to continue.

What are Cookies?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

Enabling Cookies

Internet Explorer 7.x

  1. Start Internet Explorer

  2. Under the Tools menu, click Internet Options

  3. Click the Privacy tab

  4. Click the Advanced button

  5. Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box

  6. Click OK

  7. Click OK

  8. Restart Internet Explore

Back to Top

Internet Explorer 6.x

  1. Select Internet Options from the Tools menu

  2. Click on the Privacy tab

  3. Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK

Back to Top

Mozilla/Firefox

  1. Click on the Tools-menu in Mozilla

  2. Click on the Options... item in the menu - a new window open

  3. Click on the Privacy selection in the left part of the window. (See image below)

  4. Expand the Cookies section

  5. Check the Enable cookies and Accept cookies normally checkboxes

  6. Save changes by clicking Ok.

Back to Top

Opera 7.x

  1. Click on the Tools menu in Opera

  2. Click on the Preferences... item in the menu - a new window open

  3. Click on the Privacy selection near the bottom left of the window. (See image below)

  4. The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down

  5. Save changes by clicking Ok

Back to Top

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