Terms & Conditions
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
You may send your credit card information via the phone.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable
Credit Card Security
When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
We guarantee your satisfaction.
Shipping + Handling
All items are free delivery in the UK mainland. For shipping abroad please call 01422 375940 or send an email firstname.lastname@example.org for a shipping quote or you can add an item to the basket and select your country at the checkout it will automatically calculate the shipping for you.
If you need to reach us, please email us to email@example.com alternatively, you can call on 01422 375940 or write to us at Decorelo, Unit 6, Wellington Mills, Quebec Street, Halifax HX5 9AS
Sometimes we have the item(s) in stock for rapid delivery otherwise we will order the item(s) from our suppliers. Delivery time will vary and the quoted delivery times on this site are only estimates. If there's more than one item in the order Decorelo shall hold the order until it is complete and then arrange delivery.
Once the item(s) are ready Decorelo or its carriers shall contact you by telephone or post to arrange a date and time for delivery.
Delivery will be undertaken by either Decorelo staff themselves or one of its carrier companies. Larger items of furniture will be moved into a selected room of your house. You will then be required to sign for the delivery and condition of the item(s). Any damages must be reported to Decorelo within 24 hours of signing or receiving the product. It is important that once the goods have been delivered that you open the package and thoroughly check that the item is in perfect condition.
If your item is not in stock, it will go on back order. You will always be emailed with the option to cancel your order if you would rather not wait.
Your rights to return goods are protected under the EU Distance Selling Directive.
Customers needing to cancel an order should do so via email firstname.lastname@example.org
Orders cancelled prior to dispatch will be refunded in full*. Orders cancelled after dispatch will need to be returned to Decorelo in 'as new' condition at the customers expense". The value of the order, excluding the initial shipping cost, will be refunded to the card from which payment was originally made.
*Please note, orders for bespoke items made to a customers specification, eg. Tom Schneider products, can only be cancelled up to the commencement of manufacture. Once manufacture has commenced, the company is unable to cancel this order/refund the order value.
Returns & Exchanges:
Unspoiled goods may be exchanged or refunded if returned (at customers expense) within 14 working days of receiving the order along with proof of purchase. Soiled goods will not be considered for exchange or refund. This does not affect your statutory rights. Please ensure that all goods are thoroughly checked before a signature is given. Please notify Decorelo of any goods that have been damaged in transit, within 24 hours of receipt by email at email@example.com with photos of the damage and the packaging or no exchange will be considered. Please dispatch goods by traceable post, including proof of purchase and reason for exchange or refund. Decorelo will not be responsible for returned goods that are lost in transit.
Please note, goods will only be considered for exchange or refund if they are clean and dry and in 'as new' condition with original packaging,
On receipt of your returned items, we will make a refund to the value of the goods. We do not normally refund the cost of your return postage unless the goods were supplied to you faulty or incorrectly due to an error on our part. Even though your order may have been sent with Free Delivery, the cost for Decorelo to send your parcel to you will be deducted from the refund, as these are direct costs.
We can only make refunds to the original payment card charged. We aim to action all refunds within 2 working days from receipt of the returned good. Please note that this returns guarantee does not affect your statutory rights for returned goods under the EU Distance Selling Directive.
Reason for Return
Exchange or Refund
Contact Phone Number
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future
For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.#
You can now recycle your old electricals with us.
If you’re buying a new electrical item, we will recycle your old one for free
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
Please return your unwanted recyclable electricals at your own cost to the address below
Unit 6 Wellington Mills
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.
Our Contact details:
Unit 6 Wellington Mills
Phone: 01422 375940